Privacy Policy

ScrewIt Pros LLC ("ScrewIt Pros," "we," "us," or "our") provides furniture pickup, workshop assembly, and white-glove delivery services, along with related websites, waitlists, and communications (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

This Policy should be read together with our Terms of Service.

This Policy applies to information we collect when you:

• Visit screwitpros.com or related marketing pages
• Join our waitlist or subscribe to product updates
• Create an account or sign in (including via Google or other providers)
• Request a quote, book a job, or contact support
• Interact with our chat, email, or other messaging tools
• Use customer, technician, driver, or admin portals (when available)

It does not apply to third-party websites or services that we do not control, even if they are linked from our Services.

Information you provide

• Contact details: name, email address, phone number
• Account profile: display name, photo (if provided via OAuth), preferences, and communication settings
• Service details: delivery address, access notes, furniture descriptions, retailer links, tracking numbers, and job notes
• Communications: messages you send us via forms, chat, email, or support tools
• Marketing opt-in: waitlist or newsletter signup source and consent timestamp

Information collected automatically

• Device and browser type, approximate location (city/region), language, referring pages, and usage events
• Cookies, local storage, and similar technologies used for session management, preferences, and analytics
• Log data such as IP address, timestamps, and error diagnostics needed to operate and secure the Services

Information from third parties

• Identity providers (e.g., Google) when you choose to sign in - typically name, email, and profile image as permitted by that provider
• Payment processors (e.g., Stripe) for payment status and limited billing metadata; we do not store full card numbers on our servers
• Maps / geocoding providers when you enter an address for service area validation or delivery planning

We use personal information to:

• Provide, operate, and improve the Services
• Manage the waitlist and notify you about launch or availability
• Create and maintain accounts, sessions, and role-based access
• Process bookings, payments, invoices, and service communications
• Coordinate hub operations (inbound boxes, assembly, delivery) with our team and contractors
• Send transactional messages (confirmations, status updates, receipts)
• Send marketing or product updates only where you have opted in or where permitted by law; you can unsubscribe at any time
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms
• Analyze aggregate usage to improve UX, performance, and service quality

If you are in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we rely on one or more of: performing a contract with you; our legitimate interests (e.g., securing and improving the Services); your consent (e.g., marketing); and legal compliance.

We do not sell your personal information. We may share information with:

• Service providers who help us run the business (hosting, databases, email delivery, analytics, payments, maps, authentication, customer support tools) under contractual confidentiality and security obligations
• Technicians, drivers, and operations staff who need job-related details to perform assembly and delivery
• Professional advisors (legal, accounting) when needed
• Authorities or counterparties when required by law, legal process, or to protect rights, safety, and property
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections

We keep personal information only as long as needed for the purposes described in this Policy, including to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Waitlist and marketing records are retained until you unsubscribe or request deletion, unless we must keep them longer by law.

We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (HTTPS), access controls, and least-privilege practices for staff tools. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing emails (unsubscribe link in each message)
• Request a portable copy of certain information (data portability)

To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling a request. Some rights may be limited by law or our legitimate operational needs (for example, retaining transaction records).

We use cookies and similar technologies for essential site functions (sessions, security, preferences) and, where enabled, analytics and performance measurement. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We are based in the United States. If you access the Services from another country, your information may be processed in the U.S. and other countries where our providers operate, which may have different data-protection laws than your home country.

Residents of certain U.S. states (including California) may have additional rights regarding personal information, such as the right to know categories of data collected, request deletion, and opt out of “sale” or “sharing” as defined by applicable law. We do not sell personal information as commonly understood, and we do not use sensitive personal information for unexpected purposes. To submit a request, email us as described below. Authorized agents may submit requests with valid authorization.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we will provide additional notice as required by law (for example, by email or an in-product notice). Continued use of the Services after an update means you accept the revised Policy.

ScrewIt Pros LLC
Privacy inquiries: privacy@screwitpros.com
General support: hello@screwitpros.com
Service area (initial): Houston Metro, Texas, USA

If you have questions about this Policy or our data practices, please contact us and we will respond as soon as reasonably practicable.